Clapham Privacy

1. Information Collected by Clapham

Clapham collects and processes several types of personal information, including:

2. How Clapham Uses Your Information

Clapham uses your personal information for the following purposes:

• Clapham Services (Contract Fulfilment):
  • Processing and managing your vehicle rental bookings and agreements with Clapham. Verifying your identity and confirming you meet Clapham rental requirements. Facilitating vehicle collection and return processes at Clapham locations. Processing payments and managing deposits and charges for Clapham rentals.
• Clapham Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and key rental details related to Clapham. Responding to your inquiries and providing customer support. Alerting you to changes in our services or policies.
• Clapham Marketing (Consent/Legitimate Interest):
  • Clapham sends promotional offers, newsletters, and service updates where you have given consent or Clapham has a legitimate interest. You can opt out at any time.
• Clapham Service Improvement (Legitimate Interest):
  • Monitoring website usage to improve user experience and functionality. Conducting research to refine Clapham's vehicle fleet and services.
• Clapham Compliance (Statutory Duty):
  • Complying with Clapham's legal, regulatory and tax obligations. Preventing fraud and maintaining service security. Resolving disputes and enforcing Clapham's terms and conditions.

3. Information Disclosure

Clapham may share your personal information with:

• Clapham Providers: Third-party companies that assist Clapham in providing services, including payment processors, IT support providers, and maintenance contractors. These providers are contractually obligated to protect your data.

Clapham does not sell your personal information to third parties for marketing purposes.

4. Data Security at Clapham

Clapham implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Nevertheless, no internet transmission or electronic storage method can be guaranteed to be completely secure.

5. Clapham Data Retention

Clapham retains your personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the context of processing.

6. Your Rights at Clapham

Under UK data protection law, Clapham grants the following rights:

• Right of Access — Clapham: Request a copy of the personal information Clapham holds about you.

To exercise these rights, please contact Clapham using the details below.

7. Cookies and Tracking — Clapham

Clapham uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Clapham Updates

Clapham may update this Privacy Policy periodically to reflect changes in its practices or applicable legal requirements. Updates will be posted on this page with a revised Last Updated date. Clapham encourages you to review this policy regularly.

9. Contact Clapham

For questions about this Privacy Policy or Clapham’s data practices, please contact us: